STORE HOURS MON ­ SAT 10AM TO 6PM | CALL US 813.265.9263 | FREE GROUND SHIPPING ON ORDERS OF $50 OR MORE
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FAQ

How do I sign in to this site?

To sign in to your customer account, click Account on the menu bar and enter your user name and password. If you do not have an account, please go to the Account page to register.

How do I sign out of this site?

To sign out of your customer account, click Log Out on the menu bar and you will return to the home page. If Log Out does not appear on the menu bar, then you are not currently signed in to the site.

What if I forgot my password?

If you have forgotten your password, click Account on the menu bar to access the Log In screen. At the bottom of the page, click on the Forgot your password? link. On the password retrieval page, you may enter your e-mail address or user name , and then click Reset Password. We will send you a temporary password.  For security reasons no member of our team can access your password.

How do I become a registered user for this site?

To become a registered member of this site, click Account on the menu bar and enter your Profile and Account information. Then click Register. There is no cost to become a registered member. Please note: For security purposes, your password must consist of 10-32 characters and must include at least one letter and one number. If you have a favorite password, try entering it twice if it is not strong enough.  Note that your password cannot contain your user name or the name of the website. Passwords are case sensitive.

How do I add an item to my shopping cart?

To add an item to your shopping cart, on the Product page enter the quantity you wish to purchase in the quantity field and then click Add to Cart.

How do I remove an item to my shopping cart?

To remove a single item from your shopping cart, click the x box next to the item you wish to remove.

How do I remove all of the products in my shopping cart?

To remove all of the items currently in your shopping cart, click the “x” next to the name of the product.

Who can I contact if I have questions?

We are here to help. Feel free to contact us!  Use the Connect With Us form, or call us at 813-265-9263,

Is my credit card information secure through this site?

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

Can I update my account contact information?

To update your contact information you must first Sign In. Click My Account on the menu bar to access your account information. Select the Profile for which you wish to update the contact information. Make your changes and then click Save.

Can I change my e-mail address and password?

To update your e-mail address and password you must first Sign In. Click My Account on the menu bar to access your account information and then select Change E-mail Address and Password from the My Account menu. You may update your e-mail address, first and last name, and change your password, then click Save. You can not change your User Name. Please note: For security purposes, your password must consist of 10-32 characters and must include at least one letter and one number. Passwords are case sensitive.

Can I view my previous orders placed on this site?

To view your order history you must first Sign In. Click My Account on the menu bar to access your account information. Select View Order History from the My Account menu and then select the order number for the order you wish to view.

Can I provide special instructions with my order?

You can include special instructions for orders during checkout. In your shopping cart, click Checkout. On the Payment page, type your special instructions or comments in the Special Instructions text box. The store owner will receive these instructions along with the order. Click Place Order to continue with the checkout process.